The US government has filed a lawsuit against Adobe, accusing the company of deceptive practices regarding subscription fees and cancellation policies.
The Department of Justice alleges that Adobe enrolled customers in its priciest subscription plan without adequately disclosing important terms, such as substantial early termination fees hidden in fine print or obscured links.
The complaint also claims Adobe made canceling subscriptions unnecessarily difficult, citing complex online processes and hurdles with phone or live chat cancellations. Executives Maninder Sawhney and David Wadhwani are implicated for their roles in directing these practices.
Adobe has yet to respond publicly to the allegations, which highlight ongoing regulatory scrutiny amid user frustrations over its subscription model since 2012, particularly among creatives reliant on Adobe products like Photoshop and Illustrator.
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